🔒 Privacy Policy – Elite Panel & Paint Limited

Effective Date: 28/10/2025
Company Name: Elite Panel & Paint Limited
Address: 20 Selwyn Street, Onehunga, Auckland 1061, New Zealand
Contact: info@elitepanelpaint.co.nz

1. Overview

Elite Panel & Paint Limited is committed to protecting your privacy. We collect, use, and safeguard personal information in accordance with the New Zealand Privacy Act 2020.

2. Information We Collect

We may collect the following types of personal information:

  • Full name, contact details, and address
  • Vehicle information and registration
  • Insurance claim details
  • Service history and booking information
  • Payment details and transaction records
  • Communications via email, phone, or website forms
  • Website usage data via cookies and Google Analytics

3. How We Collect Information

Information is collected through:

  • Online forms and service requests
  • Phone calls, emails, and in-person visits
  • Website analytics tools (e.g., Google Analytics)
  • Third-party referrals (e.g., insurers or fleet managers)

4. Purpose of Collection

We use your information to:

  • Provide quotes, services, and updates
  • Process insurance claims and repairs
  • Improve customer experience and website performance
  • Send service-related communications
  • Comply with legal and regulatory obligations

5. Data Sharing

We may share your information with:

  • Insurance companies and assessors
  • Approved contractors and suppliers
  • IT and software service providers
  • Regulatory authorities when required by law

We do not sell or rent your personal information.

6. Data Retention & Security

We retain personal data for up to 90 days unless required longer for legal or operational reasons.
Security measures include:

  • Access controls and secure systems
  • Regular audits and data minimization practices

7. Website Tracking

Our website uses cookies and Google Analytics to monitor usage and improve functionality. You can manage cookie preferences via your browser settings.

8. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Opt out of marketing communications
  • Withdraw consent for data collection (where applicable)

To exercise these rights, contact us at info@elitepanelpaint.co.nz.

9. Updates to This Policy

We may update this policy from time to time. Changes will be posted on our website and take effect immediately upon publication.